If you have lost your old phone and no longer have access to your old number you will need to request to reset your multi-factor authentication. Once your new number is working, you should delete the old one for security. If you have a new number, make sure you add this before closing your account. You'll need your old device to sign in I've got a new phone number If you have a new device, or are switching from iOS to Android or vice-versa, make sure you set up your new phone with Microsoft Authenticator before you erase your old device. If you've only ever received your code by text, but are moving to the mobile app experience, you will have to configure the Microsoft Authenticator app as part of the process. When you first set up the Microsoft Authenticator app, we advise enabling your app to receive notifications for verification.Īfter you add or update your two-factor authentication settings, there may be a delay in these changes taking effect. Add a mobile number to your Microsoft account to help you find others and to help others to find you in Microsoft Teams (free). change your preferred option in the drop-down.It will not allow me to update any information here without sending a confirmation text to a number I no longer have access to, and it will not give me any other confirmation options, eg. Thanks I hope this helps :) This DOES NOT WORK. under default sign-in method click or tap change There you can update your phone number and email address.To get your second login factor a different way or have it sent to a different device:
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